Return & Refund Policy
Thank you for choosing CH Clothing Solution. Customer satisfaction is important to us, and this Return & Refund Policy outlines how returns, refunds, and exchanges are handled at chclothingsolution.com.
UNITED KINGDOM
Return Period
We offer a 30-day return period starting from the date your order is delivered. Requests made after 30 days may not be eligible for a return, refund, or exchange.
Return Eligibility
To qualify for a return, items must meet the following conditions:
-
The product must be unused, unworn, and unwashed
-
Returned in original condition and packaging
-
Must include proof of purchase or order number
Returns & Exchanges
-
We accept returns for both defective and non-defective items
-
Exchanges are available, subject to stock availability
Non-Returnable Items
The following items cannot be returned:
-
Products that have been used, worn, washed, or damaged by the customer
-
Items returned without original packaging
-
Products marked as final sale or clearance
Return Method
All returns must be sent by mail only. We do not accept in-person returns.
Return Shipping Label
A free return shipping label will be provided. Customers can download and print the label once the return request is approved.
Return Shipping Cost
- The return shipping cost is £35, which includes both the shipping and order processing fees.
Refund Processing
Once we receive and inspect your returned item, refunds are processed within 10 business days to the original payment method.
Please note that additional processing time may be required by your bank or payment provider.
Late or Missing Refunds
If your refund has not appeared after 10 business days:
-
Recheck your bank account
-
Contact your credit card company or payment provider
-
If the issue persists, please reach out to our support team for assistance
Exchanges
We only replace items if they are defective, damaged, or incorrect.
To request an exchange, please contact us with:
-
Your order number
-
Clear photos showing the issue
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please notify us within 48 hours of delivery by providing clear images along with your order number so we can review and resolve the issue promptly.
Order Cancellations
Orders may only be canceled before they are processed or shipped.
Once an order enters processing or shipment, cancellation cannot be guaranteed.
UNITED STATES
Return & Refund Policy
Thank you for choosing CH Clothing Solution. Customer satisfaction is important to us, and this Return & Refund Policy outlines how returns, refunds, and exchanges are handled for orders delivered within the United States.
Return Period
We offer a 30-day return period starting from the date your order is delivered. Requests made after 30 days may not be eligible for a return, refund, or exchange.
Return Eligibility
To qualify for a return, items must meet the following conditions:
- The product must be unused, unworn, and unwashed
- Returned in original condition and packaging
- Must include proof of purchase or order number
Returns & Exchanges
- We accept returns for both defective and non-defective items
- Exchanges are available, subject to stock availability
Non-Returnable Items
The following items cannot be returned:
- Products that have been used, worn, washed, or damaged by the customer
- Items returned without original packaging
- Products marked as final sale or clearance
Return Method
All returns must be sent by mail only. We do not accept in-person returns.
Return Shipping Label
A return shipping label will be provided. Customers can download and print the label once the return request is approved.
Return Shipping Cost
The return shipping cost is $50 USD, which includes both the shipping and order processing fees.
Refund Processing
Once we receive and inspect your returned item, refunds are processed within 10 business days to the original payment method.
Please note that additional processing time may be required by your bank or payment provider.
Late or Missing Refunds
If your refund has not appeared after 10 business days:
- Recheck your bank account
- Contact your credit card company or payment provider
- If the issue persists, please reach out to our support team for assistance
Exchanges
We only replace items if they are defective, damaged, or incorrect.
To request an exchange, please contact us with:
- Your order number
- Clear photos showing the issue
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please notify us within 48 hours of delivery by providing clear images along with your order number so we can review and resolve the issue promptly.
Order Cancellations
Orders may only be canceled before they are processed or shipped.
Once an order enters processing or shipment, cancellation cannot be guaranteed.
Contact Information
Trade Name: CH Clothing Solution
Website: chclothingsolution.com
Email: support@chclothingsolution.com
Business Phone: +44 787 876 6072
Address: 34 Nelson Road Doncaster, England DN12 1AT, United Kingdom
Business Hours: 10:00 AM to 6:00 PM GMT, Monday to Friday