No Returns or Exchanges on Custom-Printed Items
Due to the personalized nature of custom-printed products, we do not accept returns or exchanges on these items. Once your design is approved and the printing process has begun, all sales are final. Please ensure that you review your design and order details thoroughly before placing the order.
Cancellations
If you need to cancel your order, please contact us immediately. We can only process cancellations if the printing process has not yet started. Once printing begins, we cannot cancel or modify the order.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of receiving your order with a photo of the damaged item and a description of the issue. We will review your case and, if approved, offer a replacement or refund at our discretion.
Non-Custom Items
For non-custom items, we offer returns and exchanges within 30 days of purchase, provided the items are unworn, unwashed, and in their original condition with tags attached. Please contact us for a return authorization before sending the item back.
Refund Process
Refunds for eligible returns will be processed to the original payment method within 7-10 business days after we receive the returned item. Shipping costs are non-refundable.
How to Initiate a Return or Claim
To initiate a return or file a claim for a damaged item, please contact our customer service team at info@chclothingsolution.com with your order number and a brief description of the issue. We will provide you with further instructions on how to proceed.
Shipping Costs
Customers are responsible for return shipping costs, except in cases where the item received was incorrect or defective.
Contact Us
If you have any questions or concerns regarding your order, please feel free to contact our customer service team at info@chclothingsolution.com. We are here to assist you!